Shipping 

New Zealand 

Free standard delivery. 

$10 for rural delivery. 

Please allow 3-5 business days for your order to arrive. We cannot deliver to PO Boxes. Please use a street address when placing your order to avoid delays.

International

International shipping is automatically calculated at checkout.

Returns 

Your customer experience is incredibly important to us and we want you to be completely satisfied with your purchase. If, for whatever reason you wish to return your order, you can do so for a full refund within 7 days of receiving your order. 

Refunded items must be in their original condition and you’ll need to cover the costs for the return and provide proof of purchase. 

We do not accept change of mind returns on items purchased during a sale or promotional discount. 

Please notify us via email if you would like to request a refund - hello@pacthebag.com